Our shipping promise

Deliveries within Germany usually arrive within 2 to 4 working days. The only exceptions to this are deliveries to German islands, for example. You can easily track your delivery via your order page. You will usually receive a tracking number within a few hours of ordering.

We have had our best experience with Hermes so far, as well as the best price-performance ratio. This means that we ship via Hermes as standard.

If you wish, we can also ship with any other shipping service provider for an additional charge. Please write your request in the order so that we can contact you.

You can easily choose your shipping method in the checkout.
If no dedicated shipping service provider is specified (e.g. "standard shipping" is stated there), then this means Hermes is the shipping provider.

We ship your order within Germany free of charge for orders over 39€.

For lower order values ​​we charge a flat rate of €4.50 nationally.

We charge for return shipping because, as a small company with a desire for sustainability while operating economically, there is simply no other option for us, and returns have a very large share of negative environmental impacts that are partly avoidable.

We ship orders to you throughout the EU. Depending on the country, we have to charge appropriate shipping costs.

We offer special rates for shipping to Austria and the Czech Republic.

We send all packages insured and with tracking

As soon as your order has been processed internally, you will receive a notification with a tracking number. You can then track the shipment either directly via Hermes tracking or on the order confirmation that you receive by email. Please note: The tracking sometimes takes a little time to become up to date. Please wait about one working day after you have received the tracking number until an update arrives.

Either write to us using the contact form on the contact page or send us an email directly to info@brewout.de. We usually respond within a few hours, but definitely within a day.

If you are not satisfied, or the order was not intended, or you wish to initiate a return for other reasons, you have 14 days to return your order at your own expense without giving any reason. We will then refund the costs as soon as it has arrived undamaged. Please note that you must return the products carefully in their original packaging, ideally in the shipping box, and that we must first check the condition of the return before we can issue a refund.

Of course, you can complain about your order in the event of a defect or warranty claim. In this case, there are two options: We will send you a replacement at our own expense and with express delivery. We will refund your order and the money accordingly. In both cases, we would be happy to receive a return shipment (at our expense) of the products, as we would like to check them and, if necessary, make a complaint to the manufacturer.

Unfortunately, in very rare cases, individual packages disappear or our shipping service provider cannot deliver them. If this is the case, please contact us at any time by email at info@brewout.de. We can then arrange for tracking, report a loss or request further delivery information from our shipping service provider.

We generally ship to every EU member state. Shipping costs vary depending on the product and country. We also offer free international shipping for some products.

If possible, we also use our shipping service provider Hermes for packages to Austria; for all other countries we use DHL.

As stated in our cancellation policy , you have a 14-day return period. This means that you can return the product you purchased from us up to 14 days after receiving the product without giving any reason.

The only thing you have to keep in mind is that you have to bear the costs of a voluntary return yourself.

As an international customer, we don't want to put you in a worse position than our national customers. That's why we always only charge the domestic return rate for international returns. So for an order from Austria, for example, you only pay €4.50 for return shipping for a package instead of the usual €9.90. We think that's fair and reasonable.